VA Medical Centers Updating Phone Systems Including in Tomah

Tuesday, March 21st, 2023 -- 8:00 AM

The VA recently updated its phone systems at medical centers nationwide as part of its new VA Health Connect effort resulting in changes to how phone calls to the Tomah VA Medical Center and our outpatient clinics in the region are received and routed.

Effective March 29, 2023; You may hear a different voice than you are used to speaking with, but the VA professional you speak with has access to the same tools and training to properly service Veterans.

Veterans will also continue to have access to the full range of in-person services available through their local VA healthcare facilities. This is not a substitute for an emergency department.

Veterans with medical or mental health emergencies should call 911, the Veterans Crisis Line at 988, or go to the nearest emergency department. Pharmacy and Clinical Triage services are now available 24/7 and Primary Care Scheduling is expected to be 24/7 in summer of 2023.

Speak to a VA Health Connect professional by dialing your VA Medical Center or Community Based Outpatient Clinic and select option 1 for Pharmacy, 2 for Scheduling, or 3 for Clinical Triage.

In addition, we encourage Veterans to use My HealtheVet when seeking to communicate directly with their care providers in a prompt and efficient manner.

Feel free to contact us with questions and/or comments.