Marshfield Utilities Reminds Customers Moratorium on Disconnection Services Ends in April

Tuesday, March 29th, 2022 -- 10:01 AM

The moratorium on disconnection of electric service for non-payment will come to an end in April.

To date, only a small amount of these customers have contacted Marshfield Utilities to set-up a payment plan to get caught up on their bill. The result could be a higher number of disconnections this spring. MU wants to help these customers prevent disconnections.

“Our goal is to help them understand that the possibility of disconnection is real and what options are available to help”, says Ross Larson, Customer Accounts Supervisor.

Federal, State and local programs have been added while others have had thresholds and qualifications modified to offer greater help to a larger number of applicants. The goal is to help people stay in their homes and get assistance so disconnection can be avoided.

They encourage at-risk customers to contact Energy Services, Community Action Agency, or the Rental Assistance Program for details. In an effort to be proactive, MU is releasing this information to the media to help get the word out.

Other steps have been taken, including working with the Wood County Human Services staff that handles the Wisconsin Home Energy Assistance Program to provide them information on their previous recipients that they see are in-need.

MU is offering the most generous Deferred Payment Arrangement plans allowed by Statute and Tariff. Their Customer Accounts Specialists can be reached at (715) 387-1195 for details and questions. Lastly, MU has complied with Wisconsin State Statue and informed affected landlords of the possibility of disconnection at their rental properties.

“There is no winner in a disconnection and all these communications are our attempt to avoid the interruption of service and to make certain our Customers are aware of their options”, shares Larson.

Feel free to contact us with questions and/or comments.