Marshfield Clinic Shares Scores Based on Patient Surveys
Thursday, May 12th, 2016 -- 8:15 AM
-In the interest of patient experience and public transparency, Marshfield Clinic now shares provider scores based on patient surveys publicly on the Clinic website.The Clinic is one of only a few health care organizations in the U.S. to share Press Ganey patient-based provider scores publicly. Providers receive a score on a 1-5 scale derived from the “care provider section” of medical practice surveys. The data is on the provider’s profile on www.marshfieldclinic.org. Some providers may not have a star rating if they have fewer than 30 returned surveys over a 12-month period. Only providers who are surveyed using the medical practice survey have a star rating.
Urgent care, hospitalist, dental, outpatient services, or ambulatory surgery providers use different surveys. Patients have given Clinic providers high grades the past year. Of the 585 providers with star ratings, more than 91 percent have received a rating of 4.5 or higher. Star-ratings are the first step in showing the Clinic’s patient-centered focus. Patient comments will be added to provider online profiles later this year.
Feel free to contact us with questions and/or comments.